1. GymGO Help Center
  2. Charging Your Clients

How do I issue a refund?

Learn how to issue refunds to clients.

Sometimes, it happens.  You need to refund a client.  A client purchases a package by mistake or maybe they forgot to cancel a membership in time.

How to refund a package purchase

You can find package purchases as well as membership payments located in your cash drawer.  Inside the cash drawer you'll see an itemized list of client payments.  Once you find the payment you're looking to refund you can click on the 3 dots to the right and click "refund".

Once you're there you can decide whether a full refund or a partial refund is in order.  Refunds usually take 2-3 days to show on a clients credit card statement but can take up to 5 business days depending on the clients bank account.

Don't forget to cancel the clients membership

A common mistake made by trainers is to refund a membership payment but to not actually cancel the clients membership.  If the client has an active membership they will continue to be charged on the membership renewal date until stopped by you (or the client).