How do I issue a refund?

Learn how to issue refunds to clients.

Sometimes, it happens.  You need to refund a client.  A client purchases a package by mistake or maybe they forgot to cancel a membership in time.

How to refund a clients purchase:

You can find package purchases as well as membership payments located under Client Billing > Billing Dashboard > Billing Activity.  Once you find the payment you're looking to refund you can click "View" and then scroll down to find Credit Card Charge Details and then click "issue refund".

Once you're there you can decide whether a full refund or a partial refund is in order.  Refunds usually take 2-3 days to show on a clients credit card statement but can take up to 5 business days depending on the clients bank account.

Don't forget to cancel the clients membership

A common mistake made by trainers is to refund a membership payment but to not actually cancel the clients membership.  If the client has an active membership they will continue to be charged on the membership renewal date until stopped by you (or the client).